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Why You Want Your Employees To Quit

Zappos, the online shoe store (recently purchased by Amazon) has a very interesting employee management system. The have a “standing offer to quit.” At any time, they will pay $5,000 to any employee who wants to quit. What? Yep. Any employee who wants to...

Lifetime Value of a Customer

Customers are worth more in some businesses than in others, based on the number of times that same customer buys from you. If you sell blu-ray players, a customer doesn’t have much long-term value. He buys a blu-ray player and then you’ll probably never...